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Privacy Policy & Terms and Conditions

Effective year: 2026
 

Privacy Policy & Terms and Conditions

1. Introduction

Welcome to CouchCarePDX. We provide professional upholstery and furniture cleaning services across Portland, OR.

This page outlines both our Privacy Policy and Terms and Conditions.

By accessing our website or booking our services, you agree to these terms.

PRIVACY POLICY

2. Information We Collect

2.1 Personal Information

We may collect:

  • Full name

  • Phone number

  • Email address

  • Service address

  • Any information you submit via forms or communication

2.2 Automatically Collected Data

  • IP address

  • Browser type and device information

  • Pages visited and time spent on site

  • Cookies and tracking technologies

3. How We Use Your Information

We use your information to:

  • Provide and manage cleaning services

  • Respond to inquiries and customer support requests

  • Send appointment confirmations and updates

  • Improve website performance and user experience

  • Send marketing communications (only with consent, where required)

  • Detect and prevent fraud or misuse

4. Sharing of Information

We do not sell personal information.

We may share information with:

  • Service providers and subcontractors (only as necessary)

  • Payment processors

  • Analytics providers (e.g., website traffic analysis tools)

  • Legal authorities if required by law

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Analyze website traffic

  • Improve functionality

  • Remember user preferences

You can control cookies through your browser settings.

6. Data Security

We implement commercially reasonable safeguards to protect your information. However, no method of transmission over the Internet is 100% secure.

7. Your Privacy Rights (U.S. & California Residents)

7.1 General U.S. Rights

You may request to:

  • Access your personal data

  • Correct inaccurate information

  • Delete your personal data (subject to legal exceptions)

7.2 California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to:

  • Know what personal information we collect and how we use it

  • Request deletion of your personal data

  • Request correction of inaccurate data

  • Opt-out of the sale or sharing of personal data (we do not sell data)

  • Limit use of sensitive personal information (if applicable)

To exercise your rights, contact us at:
📧 info@couchcarepdx.com

We will not discriminate against you for exercising your rights.

8. Data Retention

We retain personal data only as long as necessary to:

  • Provide services

  • Comply with legal obligations

  • Resolve disputes

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

10. Updates to This Policy

We may update this Privacy Policy at any time. Changes will be posted on this page with a revised "Last Updated" date.

TERMS AND CONDITIONS

11. Services

We provide professional cleaning services for:

  • Upholstered furniture (sofas, chairs, sectionals)

  • Mattresses

  • Other fabric-covered household items

Results may vary depending on material condition, age, and type of staining.

12. Estimates & Pricing

  • Prices provided online or by phone are estimates only

  • Final pricing may vary based on inspection at the service location

  • Additional charges may apply for heavily soiled or delicate items

13. Booking & Payment

13.1 Booking

Appointments can be scheduled online, by phone, or via messaging platforms.

13.2 Payment Terms

  • Payment is due upon completion unless otherwise agreed

  • We accept major payment methods (cash, card, digital payments)

  • Late payments may be subject to additional fees

14. Cancellations & No-Shows

  • At least 24 hours’ notice is required for cancellations or rescheduling

  • Same-day (less than 24h before appointenr) cancellations or no-shows may incur a fee

15. Customer Responsibilities

You agree to:

  • Provide accurate and complete information

  • Ensure access to the service location

  • Remove fragile or valuable items from the work area

  • Inform us of any pre-existing damage or special material conditions

16. Limitations of Service

We do not guarantee:

  • Complete stain or odor removal

  • Restoration of heavily worn or damaged materials

Some stains may be permanent.

17. Limitation of Liability

To the maximum extent permitted by law:

  • We are not liable for pre-existing damage, wear, or hidden defects

  • We are not responsible for color loss, shrinkage, or fabric weakening due to condition of materials

Our total liability shall not exceed the amount paid for the service.

18. Satisfaction & Claims

If you are not satisfied:

  • You must notify us within 24 hours after service completion

  • We may offer a re-service at our discretion

  • Refunds are not guaranteed

19. Force Majeure

We are not responsible for delays or failure due to events beyond our control, including weather, natural disasters, or emergencies.

20. Intellectual Property

All website content is owned by CouchCarePDX and protected under U.S. copyright laws.

21. Governing Law & Disputes

These Terms are governed by the laws of the State of Washington, USA.

Any disputes shall be resolved in the courts located within Washington State.

22. Contact Information

CouchCarePDX
📞 Phone:503-455-4650
📧 Email: info@couchcarepdx.com

23. Consent

By using our website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy and Terms and Conditions.

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